To our Community,
We ship through Australia Post and we have been told by our local post office that Standard shipping parcels will take between 4-7 working days to arrive. Deliveries outside of Victoria may take up to 14 days. Express shipping is still an option at checkout however we cannot guarantee that the item will be delivered next day.
We're doing all we can to make life easier for you :)
✔️FREE standard postage on orders over $150 anywhere in Australia!
✔️FLAT RATE $5.99 SAME DAY DELIVERY FOR LOCALS - Delivery window 5:30pm - 7:30pm
Please select ‘FLAT RATE Same Day Delivery for Locals' at checkout and we will text you to confirm your delivery preferences.
Flat Rate door to door delivery to the following Victorian suburbs on the same day of purchase include ONLY the following:
✔️DRIVE THROUGH PICK UP
Order via phone transactions and we’ll connect you with your purchase at your car window! (03) 8590 3502
✔️SHOP IN STORE
Sooo VIP! Book a no-obligation-to-buy shopping appointment and shop the store all to yourself!
✔️DROP IN'S WELCOME
If you are unsure if we are open, please call the store on (03) 8590 3502. Alternatively if you are outside the store and the door is closed, please call the number listed on the door for further information.
These are our current altered trading days, please keep in mind that in these uncertain times, somedays we may have to unexpectedly close, so please call ahead. We also regularly post on our Instagram stories if we are closing on a day we would normally be open. @muscrats_
MON-TUES // CLOSED
WED-FRI // 10am - 5pm
SAT // 9am - 5pm
SUN // 10am - 3pm
Exchanges: If a customer would like to exchange an item they must first email us with a request within one week of receiving the order. After approval, we will inform them of wether the item can be exchanged and what the return instructions are. All postage costs associated with the exchange are the responsibility of the customer. Any items sent back without prior notice via email may not be honoured.
Muscrats does not allow any refund for change of mind.
Muscrats does not allow any refund for sale items.
Faulty Goods: Muscrats takes pride in triple checking the quality of its goods prior to delivery. If you do however receive an item that does appear broken or faulty please contact us immediately. To make a claim for faulty good/s please supply photographic evidence to support your claim. The first step is to email us as soon as you receive your item with a detailed description of the issue. Once approved, we will request that the item is shipped back to us for assessment. If we determine that the fault is indeed through no fault of the customer we will then replace the goods or refund the cost of the good in question. If the good is being replaced by Muscrats we will also cover the cost of sending the good back to the customer.
We've sourced some absolute beauties for you, we hope you love them as much as we do!
All vintage garments are sold 'as is'. We don't offer exchange or refunds on these products. We've worked hard on providing a detailed description and sizing guide so that you can find your perfect fit. Please don't hesitate to get in touch HERE if you would like to know any more information on a product!